兴业银行香港分行 (2024)

QWhat are Corporate Internet Banking Services?

ACorporate Internet Banking Services are online banking services that break through time and geographical boundaries and help you to manage your company finances with more ease. With Corporate Internet Banking Services, your company can review an at-a-glance summary of balances, transaction records, and statements, and process certain types of transactions.

QWhat are the services available under Corporate Internet Banking Services?

APlease click here to visit the service overview on Corporate Internet Banking.

QWhat are the daily operating hours of Corporate Internet Banking Services?

AWe provide 24-hour online enquiry services.

QWhat are the system requirements of using Corporate Internet Banking Services?

APlease click hereto visit the system requirements for using Corporate Internet Banking.

QDoes "Corporate Internet Banking" include any security features?

APlease click here to visit the system security tips for using Corporate Internet Banking.

QWhat is the arrangement when the typhoon signal No.8 or above / black rainstorm warning signal is hoisted?

AOnly enquiry services of Corporate Internet Banking are available when the typhoon signal No.8 or above / black rainstorm warning signal is hoisted. For the forward date transactions, please refer toArrangement during Typhoon or Black Rainstorm Warning Signal.

QDo I have to pay for Corporate Internet Banking Services?

AOur Corporate Internet Banking Services are free to all customers. However, some transactions such as token replacement, remittance, CHATS, are subject to handling fees of Bank Service Charge Table. Please click here to visit the bank Service Charges table.

QWhat types of customers can register for Corporate Internet Banking Services?

ANo matter whether the applicant institution is a limited company, corporation, society, association, club, partnership or sole proprietor, provided it has opened and maintained savings accounts, current accounts, and/or time deposit contracts in the name of the applicant institution with the Industrial Bank Co. Ltd., Hong Kong Branch, it may apply for Corporate Internet Banking services.

QWhat accounts can I access through the Corporate Internet Banking Services?

AYou can make balance enquiry and operate the designated accounts such as savings account , current account, and time deposit.

QHow to log on to Corporate Internet Banking Services after registration?

AYou can simply enter your Corporate Internet Banking Number, User Number, Username, Password and One-time Password in order to log on to the services. For details, please refer to " First-time Logon Demo"。

QCan I change my Logon Name and Password?

AYes. You can change your Logon Name and Password via "Change User Name" and " Change Password" functions.

QWill my company still receive physical statements after registering for e-Statement service?

AYes, your company will still receive physical statements after registering for e-Statement service.

QHow long will past e-Statements be retained?

AYou can view e-Statements or e-Advice via "Corporate Internet Banking - Statement/Advice Enquiry" for a maximum period of 7 years statements from the statement date.

QCan I terminate my Corporate Internet Banking service but still retain my existing account(s)?

AYes, please fill in the "Application for Termination of Corporate Internet Banking Services" and return to our bank for further processing.

QWhat can I do if I forget / lose my password?

AIf you have forgotten / lost your password, please contact Customer Hotline on (852) 661 95561, or contact Relationship Manager for further assistance.

QWhom should I call if I cannot access "Corporate Internet Banking" after correctly entering my account number and password?

APlease call "Corporate Internet Banking" Customer Hotline on (852) 661 95561.

QWhom should I call if I have any queries or difficulties using "Corporate Internet Banking"?

APlease call "Corporate Internet Banking" Customer Hotline on (852) 661 95561, or contact Relationship Manager.