Fortnite Refunds (2024)

If you are a Fortnite gamer in the U.S. who was charged for unwanted purchases, apply for a refund online at www.fortniterefund.com/file-a-claim.

The deadline has been extended to February 29, 2024.

You must be at least 18 to complete a claim form. If you are not yet 18, a parent or guardian must complete the claim form for you.

On September 19, 2023, the FTC began sending emails to millions of Fortnite gamers, and will continue sending additional emails for one month.Emails about this settlement will come from Fortnite Refund Administrator <fortniterefund@rcnotifications.com>.

About the Settlement

Epic Games, the company responsible for Fortnite, agreed to pay $245 million to settle FTC allegations related to in-game purchases. According to the FTC, the company charged parents and gamers of all ages for unwanted items and locked the accounts of customers who disputed wrongful charges with their credit card companies.

Who is eligible to apply for a refund?

You may apply for a refund if any of these statements are true:

  • You were charged in-game currency for items you didn’t want between January 2017 and September 2022
  • Your child made charges to your credit card without your knowledge between January 2017 and November 2018
  • Your account was locked between January 2017 and September 2022 after you complained to your credit card company about wrongful charges

You must be at least 18 to complete a claim form. If you are not yet 18, a parent or guardian must complete the claim form for you.

How do I apply for a refund?

Apply online atwww.fortniterefund.com/file-a-claim.

To apply for a refund, you will need aclaim numberor yourEpic Account ID.

If you didn't get an email with a claim number, you can locate your Epic Account ID byfollowing these steps.

Remember, the FTC never asks you to pay to file a claim or get a refund. Don't pay anyone who promises you an FTC refund in exchange for a fee.

What is the deadline to apply for a refund?

To be eligible, you must file a claim by February 29, 2024.

I am under the age of 18. Can I apply for a refund?

You must be at least 18 to complete a claim form. If you are not yet 18, please ask a parent or guardian to complete the claim form for you.Please enter the name and contact information of the parent when completing your claim.

If I file a claim, will my Fortnite account be affected?

No, your Fortnite account won’t be affected. You won’t lose any items you have purchased.

How will I get my refund?

You can choose to get your refund by check or by PayPal payment.

How much will my refund be?

If your claim is approved, your payment amount will depend on several factors, including how many people file a claim.

When will I get my refund?

We expect to send payments in 2024 after we have reviewed and validated all claims. We will update this page when we have more information.

I don’t live in the United States. Can I apply for a refund?

We are currently limiting the claims process to Fortnite players in the U.S.

Where can I get more information?

For more information or help with your claim, call the administrator at 1-833-915-0880 or email admin@fortniterefund.com.

Fortnite Refunds (2024)

FAQs

Will Fortnite refund everything? ›

What items can I refund? Any Fortnite Item Shop purchase made with V-Bucks, with the exception of the Level Up Quest Pack and any Gifts sent to friends. Please take a look at this article for more information on how you can refund your Item Shop purchase.

How do I get a full refund on Fortnite? ›

If you are a Fortnite gamer in the U.S. who was charged for unwanted purchases, apply for a refund online at www.fortniterefund.com/file-a-claim. The deadline has been extended to February 29, 2024. You must be at least 18 to complete a claim form.

How do I check my FTC refund? ›

Whenever there's an FTC refund program, information is available at ftc.gov/refunds. Click on a case name to see more details about the refund program, including whether we sent checks or PayPal payments.

What is the refund limit on Fortnite? ›

You only have a maximum of 3 Return Tickets available for use on your account. You will receive an additional return ticket every 365 days, as long as you have less than 3 tickets.

Can I sue Fortnite? ›

Yes, you can sue under certain circ*mstances. You may have a dispute about the purchase or use of a game, such as a bad install or a problem with in-game gameplay. Unless you are a minor, you must typically follow the contractual dispute resolution process in the end user license agreement (EULA).

How long do Epic Games refunds take? ›

For self-refunded games or refunds requested from Player Support, refunds may take 3-14 business days to return to your account depending on the type of payment method you used. If you have not received a refund after this time period, please contact your payment method provider as they will be able to assist.

Is it possible to refund V-Bucks? ›

Offers that include virtual currency, consumables, and offers marked “non-refundable” are not eligible for refund. Most in-app purchases are non-refundable. You will not be eligible for refunds for games or products from which you have been banned or for which you have otherwise violated the terms of service.

Can I refund Fortnite crew? ›

The second option is to contact Microsoft support to cancel and request a full refund of your Fortnite Crew purchase. If granted, this option removes Fortnite Crew content from your account, including 1,000 V-Bucks or the items purchased with them and any monthly Crew Packs.

Who can help me get a refund? ›

If you can't get the support you need from the retailer in the form of a refund, repair or replacement, you can file a complaint with the company. If that still doesn't help, you can contact the Consumer Ombudsman.

How do I confirm my refund? ›

Check your federal tax return status online

If you are receiving a tax refund, check its status using the IRS Where's My Refund tool. You can view the status of your refund for the past 3 tax years.

Can you track a refund? ›

Use the IRS Where's My Refund tool or the IRS2Go mobile app to check your refund online. This is the fastest and easiest way to track your refund. The systems are updated once every 24 hours. You can contact the IRS to check on the status of your refund.

Do Fortnite refunds reset? ›

Returning Purchases

These purchases can be returned for up to 30 days. Each account is initially granted 3 Return Tickets. Once you've used a Return Ticket, you will receive another Return Ticket 365 days following the addition of the most recent Return Ticket to your account.

Is Fortnite ending? ›

If you ask us, Fortnite simply isn't going away anytime soon. That's all you need to know about whether or not Fortnite is shutting down anytime soon. For more on the game, be sure to check out our Fortnite PC requirements to make sure your setup can run the game.

What is 24 hours refund Fortnite? ›

You can cancel in-game cosmetic purchases made with V-Bucks until you equip the item during gameplay or until 24 hours go by, whichever comes first. You'll also see a reminder of this policy before you equip the item within the 24-hour cancellation window while in a matchmaking state or while in game.

Can you refund VBuck purchases? ›

A ticketless refund lets you return a purchase and have your V-Bucks returned to you without using a Return Ticket. This also allows you to return the eligible purchase even if you do not have any Return Tickets available. Ticketless Returns are not available by request and are only available for specific items.

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