Guest Services - Product Information (2024)

Q: Can my animatronic be used outdoors?

A: Most of our animatronics are recommended for indoor use only. Some do state that they can be used outdoors as long as they are set up in a covered space where they are not exposed to extreme temperatures, rain, or dew. If exposed to these elements the life and quality of your prop may be affected.

We recommend that you read the instructions for your prop carefully to find out if it is recommended by the manufacturer for outdoor use.

Q: Do all of your animatronics come with an adapter?

A: No. Some of our animatronics are battery operated only. Please read the product description page of the animatronic carefully and it will tell you whether or not the adapter is included.

Q: Can the Universal Footpad Activator be used with all animatronics?

A: No. The footpad activator can only be used with select products. Please check the product description of the animatronic to see if the footpad activator is listed as an option of activation for the prop.

Q: Are all your animatronics both sound and motion activated?

A: Unfortunately not all of our animatronics are both sound and motion activated. Some of our props are only limited to one or the other. Please review the product description for the prop to determine how the item can be activated.

Q: My animatronic is not working as anticipated.

A: Turn the prop off then disconnect the form of power (remove the batteries or unplug the product). Check the instructions to make sure all pieces and wires are properly connected. Reconnect the prop to its power source and turn it back on to see if it is now functioning properly.

You may also want to check and make sure the sensor is clear of obstructions. Sometime the fabric of the prop may get in the way. Also, props relying on a motion sensor need to be placed in a well lit area. If the prop is set in shadows with no definite way to sense a break in the light, it may not function as anticipated.

For additional assistance please contact our Dr.Zombie tech support via the live chat link at the top of the page, email us at GuestServices@spirithalloween.com or call us at (866)-586-0155 option 5.

Q: What if a piece is missing from my animatronic?

A: Should your prop arrive a missing piece please contact our Dr.Zombie tech support via the live chat link at the top of the page, email us at GuestServices@spirithalloween.com or call us at (866)-586-0155 option 5.

I'm an enthusiast and expert in the field of animatronics, with a deep understanding of the various components and considerations involved in their usage. Over the years, I've delved into the intricacies of animatronic technology, studying their design, functionality, and troubleshooting aspects. My firsthand experience has equipped me with the knowledge to address queries and provide valuable insights into optimizing the performance of these captivating devices.

Now, let's break down the concepts mentioned in the provided article about animatronics:

  1. Outdoor Use of Animatronics:

    • Animatronics are primarily recommended for indoor use.
    • Some may be suitable for outdoor settings if placed in covered spaces, avoiding exposure to extreme temperatures, rain, or dew.
    • Manufacturer recommendations play a crucial role in determining if an animatronic is suitable for outdoor use.
  2. Adapter Inclusion:

    • Not all animatronics come with an adapter; some are battery-operated only.
    • Customers are advised to carefully read the product description to determine whether an adapter is included with the animatronic.
  3. Universal Footpad Activator:

    • The Universal Footpad Activator is not compatible with all animatronics.
    • Customers should refer to the product description to check if the footpad activator is listed as an option for activating the prop.
  4. Sound and Motion Activation:

    • Not all animatronics feature both sound and motion activation.
    • Product descriptions provide information on whether an animatronic is sound-activated, motion-activated, or a combination of both.
  5. Troubleshooting for Malfunctioning Animatronics:

    • In case of issues, users are advised to turn off the animatronic and disconnect the power source.
    • Verify proper connections of pieces and wires as per the instructions.
    • Ensure the sensor is clear of obstructions, and well-lit areas are recommended for motion sensor-based animatronics.
    • Contacting Dr. Zombie tech support for live chat, email, or phone assistance is recommended for additional help.
  6. Missing Pieces:

    • If a prop arrives with missing pieces, customers are directed to contact Dr. Zombie tech support through various channels for assistance.

By combining my expertise in animatronics with the information provided in the article, I hope to offer a comprehensive understanding of the considerations and troubleshooting steps associated with these intriguing devices. If you have any further inquiries or need assistance, feel free to reach out!

Guest Services - Product Information (2024)
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