FAQs
Error Code 11 – Content availability
Why do I keep getting an error code on Disney Plus? ›
Cause of error
This is usually a device compatibility issue or connection error. Possible causes include, but are not limited to: Using an unsupported device (including an emulator) or method to access Disney+ Example: playing a video on your device's web browser instead of the Disney+ app.
How to fix connection error in Disney Plus? ›
Troubleshooting
- Make sure you are on a supported device or accessing DisneyPlus.com on a computer with a supported configuration.
- Check your internet connection* and Wi-Fi signal.
- For more information, see Troubleshooting playback and streaming issues.
- Power cycle (power down and restart) your router and modem.
How to fix it: You can do several things to deal with this problem.
- Check your Wi-Fi or cellular connection to see if it's working properly.
- Restart the device that had the error code.
- Try signing out and back into Disney Plus.
- Clear out the app's cache.
- Try deleting and reinstalling the app.
Error Code 11 – Content availability
If you are trying to access content that is unavailable in your region, you will be faced with error 11. To resolve Error 11 and access content that is not available in your region, connect to a premium streaming VPN such as PureVPN and change your location to the US.
What is error code 11 on payment? ›
Error 11: A duplicate transaction has been submitted.
It can sometimes happen if they need to correct the card security code. Some banks don't consider this a different item so the card information seems identical.
How do I fix the Disney Plus glitch? ›
Troubleshooting playback and streaming issues
- Confirm your streaming device is supported.
- Check your internet connection.
- Test other apps on your device.
- Restart your Disney+ app.
- Power off your device.
- Update your device operating system.
- Clear the cached data on your device.
- Uninstall and reinstall Disney+
Restart my Disney+ subscription after canceling
- Log in to DisneyPlus.com through a computer or mobile browser.
- Select your Profile.
- Select Account.
- Select Restart Subscription.
- Select Agree to confirm.
If you purchased a Disney+ subscription through a third-party partner, one of the following might be causing these errors: Your Disney+ subscription has not yet been activated. Forgot the email address used to create your account. Changed your email address through another service.
Is something wrong with Disney+ today? ›
No, we are not detecting any problems with Disney Plus right now. The last outage detected for Disney Plus was on Friday, April 26, 2024 with a duration of about 2 hours.
Your Disney+ account will be locked if suspicious login activity is detected. When this happens, a password reset is automatically requested to protect your account. If you're having trouble resetting your password or unlocking your Disney+ account, please contact us for further assistance.
Why can't I login to Disney+ on my TV? ›
If you can't access the Disney+ app on your Roku streaming device/TV, please make sure you are using the correct email address and password you used when creating your Disney+ account. Assuming it still won't let you sign in, we'd recommend changing your password and trying again.
How do I reset my Disney Plus on my smart TV? ›
Android TV
- Go to Settings > Applications > Disney+
- Select both Clear Cache and Clear Data.
Note: If the Disney+ app doesn't show up when you search for it, that's a strong indication that your Smart TV is not compatible with the streaming platform or that Disney+ is not available in your region.
How to clear cache on Disney Plus? ›
Android phone and tablet
From the home screen, go to Settings. Tap Apps > Disney+ > Storage. Tap both Clear Cache and Clear Data.
How to fix ignition failure code 11? ›
If air has accumulated in the gas line, it can disrupt the ignition process and result in code 11. To resolve this, you can purge the gas line by turning off the gas supply valve, waiting for a few minutes, and then turning it back on. This can help remove any trapped air, allowing for uninterrupted gas flow.
How to fix Chrome error 11? ›
Chrome update Error: 3 or 11
Restart your computer and router/modem. Check your firewall, antivirus, or VPN settings and make sure they are not blocking Chrome from accessing the internet.
How to fix code 11 on tankless water heater? ›
Troubleshooting Restricted Gas Flow for Code 11
Check the gas valve: Ensure that the gas valve is fully open. If it is partially closed, it can restrict the gas flow and cause the code 11 error. Inspect the gas line: Check for any kinks, bends, or obstructions in the gas line leading to the water heater.
What is error code 11 PC? ›
This issue typically results from missing or corrupted DLL files essential for software installation on a Windows operating system. The utilization of pirated games from CD/DVD/USB drives may also contribute to the occurrence of this error code.
