Wireless
Participate in insightful discussions regarding issues related to Intel® Wireless Adapters and technologies
- Intel Community
- Product Support Forums
- Wireless
- Re: How to permanently disable Killer Prioritization Engine?
7520 Discussions
More actions
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
mpilgrem
Beginner
03-20-202302:42 PM
3,235 Views
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This is a repeat ofhttps://community.intel.com/t5/Wireless/How-to-permanently-disable-Killer-Prioritization-Engine/m-p/1444489because the moderator advised asking the question again. That moderator was seeking a screenshot, which I provide here.
I have a Dell XPS 8930 with Killer Intelligence Center (KIC) Version 3.1222.608.4 (it came with the machine), which is installed/updated via Microsoft Store. I have discovered that KIC's feature 'Killer Prioritization Engine' (KPE) stops the SharePoint aspects of Microsoft Teams from working (and some other applications that rely on handshaking are also adversely affected). If I disable KPE, Microsoft Teams and the other applications immediately work as intended. I can disable that KPE feature temporarily inKIC, but it re-enables (without any action from me) from time to time. This seems to happen when the machine goes to 'sleep'.
The toggle used to disable KPE is shown in the screenshot to the right ("Quick Settings" > "Prioritisation Engine"). In the screenshot the option is disabled. It re-enables without my intervention.
My question is this: what do I need to do in order to cause theKiller Prioritization Engine feature to bepermanentlydisabled, as I request?
Labels (3)
Labels:
- Labels:
Intel® Killer™ Ethernet Products
Intel® Killer™ Software
Intel® Killer™ Wireless Products
Preview file
152 KB
0Kudos
- All forum topics
- Previous topic
- Next topic
Link Copied
11 Replies
Steven_Intel
Moderator
03-22-202309:34 AM
3,207 Views
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello mpilgrem
Thank you for posting on the Intel® communities.
I will research about this. As soon as I have an update, I will let you know.
Best regards,
Steven G.
Intel Customer Support Technician.
Steven_Intel
Moderator
03-24-202308:25 AM
3,180 Views
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello mpilgrem,
By any chance have you followed the steps in the article How to Stop Intel® Killer™ Control Center updates from the Microsoft Store (https://www.intel.com/content/www/us/en/support/articles/000058940/wireless/wireless-software.html#:~:text=Open%20Killer%20Control%20Center%2C%20go,and%20Disable%20it%20from%20Startup)?
Best regards,
Steven G.
Intel Customer Support Technician.
mpilgrem
Beginner
03-24-202308:49 AM
3,176 Views
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am on Windows 11. In the 'Startup apps' tab of Task Manager, Killer Intelligence Center/Rivet Networks LLC (the only 'Killer ...' entry) has a 'Status' of 'Disabled'. I should say, I rarely 'start up' my machine - it is 'always on'.
In 'services.msc' and the 'Services (Local)' pane, the listed `Killer ...` items are (1) 'Killer Analytics Service', (2) 'Killer Dynamic Bandwidth Manager', (3) 'Killer Network Service' and 'Killer Smart AP Selection Service'. The first three have a 'Status' of 'Running', the fourth has no 'Status'. The first and third have a 'Startup Type' of 'Automatic'; the second and fourth have a 'Startup Type' of 'Manual'.
So, it is possible I have followed the first and second steps in the URL (albeit with Killer Intelligence Center, not Killer Control Center). However, it appears I have not followed the optional third step in the URL relating to setting a 'Startup Type' of 'Disabled'.
Please let me know if I can provide you with any other information.
Steven_Intel
Moderator
03-27-202302:39 PM
3,141 Views
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Many thanks for the information provided.
I will keep working on this issue. As soon as I have an update, I will get back to you.
Best regards,
Steven G.
Intel Customer Support Technician.
KMD23
Beginner
04-26-202310:21 AM
2,948 Views
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
In response to Steven_Intel
I had this same issue. I have a Dell XPS and I spent three weeks with Microsoft 365 support trying to figure out my problem. They finally referred me to Dell to obtain a clean install of Windows. After a week with Dell support, I finally got someone who identified the Killer Intelligence Setting and turned off the Prioritization Engine setting and then everything worked fine. When the prioritization engine was enabled my OneDrive would not login and my Outlook would disconnect continually and would stop responding. This all started the first week of April so I am assuming that this was due to a Windows Update. It was quite frustrating and cost me $100 to have Dell figure it out. I finally had to disable the Killer Intelligence Center in 'Services' to keep it from changing the setting every time my computer restarted.
In response to Steven_Intel
mpilgrem
Beginner
06-13-202312:08 AM
2,731 Views
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
In response to KMD23
It is helpful to know that KIC can be disabled in that way without ill effect. At the moment, I am still manually disabling the KPE component of KIC each time my machine 'wakes up' or I realise that Microsoft Teams (or other software) is being blocked.
In response to KMD23
mpilgrem
Beginner
06-13-202312:10 AM
2,731 Views
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
In response to Steven_Intel
Are you still working on the issue? If the solution is to permanently remove/disable the whole of KIC (see KMD23's experience below), can that be done safely and how?
In response to Steven_Intel
Ernesto_C_Intel1
Moderator
05-15-202403:29 PM
319 Views
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello mpilgrem,
I'm following up on my previous message. If you still need help, I'd suggest doing the following:
1. Clean installation of the Intel® Killer™ Performance Suite.
2. Disable the Killer start-up process
3. From the task manager, go to services and disable the Killer network service.
Regards,
Ernesto C.
Intel Customer Support Engineer
Ernesto_C_Intel1
Moderator
05-21-202411:43 AM
159 Views
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello mpilgrem,
This would be my final follow-up on this thread. Since I have not received any response from your end, I'll proceed to close this case. If you require assistance or have questions, please do not hesitate to contact us again.
Regards,
Ernesto C.
Intel Customer Support Engineer
mpilgrem
Beginner
05-21-202412:02 PM
154 Views
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
With the passage of time, I can't recall what I did but I think I ended up disabling the Killer processes so they do not start-up. That appears to have had no ill effect on my system or its performance.
Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- All forum topics
- Previous topic
- Next topic
Community support is provided during standard business hours (Monday to Friday 7AM - 5PM PST). Other contact methods are available here.
Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.
For more complete information about compiler optimizations, see our Optimization Notice.