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FAQs

How to get around Xsolla error 3032? ›

Error 3032

This error may appear when your account is blocked on our system. Please check your account for previous chargebacks and contact us to resolve this issue.

If you also see either one of these errors, 1049 or 1092: your payment was declined for security reasons. These errors may appear if our security system recognizes your attempt as abnormal. In order to complete a payment, we will ask you to provide additional proof of account ownership.

If you have registered an account (Partner Account or Xsolla Account), you may at any time review or update the personal information in your account through your account settings or by contacting us at support@xsolla.com.

If you have any questions related to in-game purchases, please contact the Xsolla support team. You can do this directly in the game. When you open any offer, you can see the chat and write to the team in a way that is convenient for you.

For security reasons, you may be asked to verify your transaction with our Xsolla payment provider which allows users all over the world to make your payment safe and secure. Card verification is a common practice that helps ensure payment security.

Error 3032 indicates a payment processing issue. Check your payment account for previous chargebacks.

If you have not entered the information correctly, or your payment method has not been accepted, your purchase will be declined. In this case, you should contact PayPal or Xsolla directly for assistance regarding your purchase attempt.

You might see a pending small amount that was withheld for verification of your card or if you saved a card for future purchases. When you add a payment method to your game account, such as a new card, you might see a small pending transaction on your bank statement.

It was founded in 2005 by Aleksandr Agapitov in Perm (Russia), and is incorporated with subsidiaries globally. Xsolla's products include digital tools which help with in-game payments and enable alternative payment systems to be used for digital transactions.

Can I trust Xsolla? ›

Xsolla Pay is completely secure. It stores users' card data in a stable and secure environment according to PCI DSS (The Payment Card Industry Data Security Standard).

Reaching Out: Contacting Xsolla Customer Service

If you have any issues regarding an Xsolla charge or transaction, you can contact their customer service directly via: Email: support@xsolla.com. Online form: help.xsolla.com.

You can use Visa, Mastercard, Maestro, American Express, Discover or Cash App сards. If you have any issues, please contact our support for assistance. You may receive this error 1058 with the description "The transaction was declined". Please use a different card or contact your bank.

5% of transactions. + cost of channel.

Alternative Methods to Purchase Robux

You can use credit or debit cards, PayPal, Roblox gift cards, and even mobile payments depending on your device. That means more options for you to continue building, playing, and having fun on Roblox!

It looks like the payment system is currently unavailable. Please try again with a different payment method or contact our customer support for further assistance at help.xsolla.com.

Roblox offers several ways to buy Robux without needing Xsolla. You can use credit or debit cards, PayPal, Roblox gift cards, and even mobile payments depending on your device. That means more options for you to continue building, playing, and having fun on Roblox!

You can manage your subscriptions in the Subscription section in your Xsolla Wallet Account. If you were unable to cancel your subscription, please contact us. Please be aware that we can only assist with canceling subscriptions if your payment was processed through Xsolla.