Regal Admittance Policy
ADA Seating & Companion Pass:
Regal Entertainment Group theatres are handicap accessible. All seating designated as “handicapped” with the familiar wheelchair symbol is reserved for the disabled and their companions.
Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management.
If you need assistance for any reason, please ask one of our theatre personnel for assistance.
Costumes with Masks and Props:
Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. Therefore, REG does not allow admission to our locations for guests of any age wearing masks*, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. *(Facemasks for health and safety reasons are allowed.)
Outside Food or Drink:
No outside food or drink is permitted in the theatre.
Backpacks/Packages/Bags:
Security issues have become a daily part of our lives in America. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety.
Skateboards and Hoverboards:
In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. These boards can cause slip, trip and fall hazards for our guests as well as our staff. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely.
Lost and Found:
Regal Entertainment Group is not responsible for lost, stolen, or recovered personal items. Before leaving the auditorium, please check around your seat for any personal belongings. For assistance, contact a staff member.
Film Theft:
No recording devices (cameras, video recorders, sound recorders, etc.) are permitted to be used within any Regal Entertainment Group facility.
Personal Communication Devices:
In consideration of all our guests, Regal Entertainment Group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium.
No Solicitation:
Soliciting or loitering on Regal Entertainment Group premises is not allowed.
No Smoking:
All Regal Entertainment Group theatres are smoke-free environments.
3-D Presentations:
Films in 3-D may not be available at all locations. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. Please see one of our theatre managers if you have any questions regarding 3-D films.
Refund Policy:
Refunds are available in certain limited circ*mstances described below. Movie tickets purchased through Regal’s mobile apps or websites include non-refundable convenience fees. Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see.
You can receive refunds for tickets up to 60 minutes before the showtime. For purchases made online via Regal’s mobile apps or websites please use the contact us form on our site or follow the link to refund tickets on your confirmation email. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regal’s mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. There are no refunds after the printed showtime. For extenuating circ*mstances, please consult theatre management.
Before vising a Regal theatre, please review the age policy and additional information on MPAA ratings.
FAQs
They allow bags and backpacks. They do check bags though.
Does Regal have cameras inside the theater? ›
Most major movie theater chains like AMC, Regal Cinemas, Cinemark, etc., do have basic video surveillance systems installed - but their coverage may vary. For instance, lobby and hallway cameras may be more common than inside individual theaters. Smaller independent cinemas have more flexibility on cameras.
Why does Regal charge a convenience fee? ›
The fee is for the ability to purchase your tickets online or in the Regal app and ensures you are receiving the seats that you desire without encountering a sold-out show. For this convenience, we charge a small fee per ticket.
Do they check ID for R-rated movies? ›
AMC policies specific to R-Rated titles include children under 6 are not allowed at R-Rated movies after 6pm at any theatre. Guests under 17 must be accompanied by a guardian who is 21 or older. Please be prepared to show ID at the theatre.
Do movie theaters check your purse? ›
Community Q&A. What if they check your purse? Most theatres do not check bags, but if they do they will likely not move things around inside your bag. If you cover your food with other items, you should be fine.
Can AMC legally check your bag? ›
AMC, the nation's second-largest cinema chain, gives theaters managers the discretion to check for bags if they have security concerns, but there is no bag check policy for all theaters, said one person close to the company. AMC spokesman Ryan Noonan said the company does not comment on security measures.
Do Theatres have night cameras? ›
No, night vision cameras are not typically used in movie theaters. Movie theaters are designed to provide a controlled and immersive viewing experience for audiences. Theaters are usually well-lit during screenings to ensure optimal visibility for moviegoers.
Do all cinemas have night vision cameras? ›
Yes. Most movie theaters have security cameras that record all the time. Cameras in movie theaters can significantly enhance public's safety. They usually have black-and-white or color night vision functionality because they are usually used in low-lit environments during a movie.
Do cinemas have see in the dark cameras? ›
Yes, many movie theaters utilize cameras with night vision capabilities. This feature allows them to monitor the environment even when the theater lights are dimmed for the movie screening.
What days are movie tickets cheapest? ›
Discount Tuesdays benefits are available anywhere AMC tickets are sold. That means you can get discounted tickets on Tuesdays at any of our participating theatres, on our website or mobile application, and on third-party ticketing sites Fandango and Atom Tickets.
Pricing and Convenience Fees
If you would prefer not to pay the Fee, it is possible to purchase tickets at the theatre in person, where it will not apply. By confirming your online booking, you agree to pay the Fee, in addition to the price payable for tickets.
Which day is the cheapest to go to the cinema? ›
Midweek cinema deals
The cheapest days to go are always Monday to Thursday. Most cinemas have lower prices on these days, and cheaper still before 5pm. So it's worth looking to see what your local cinema offers.
What does nr mean in movies? ›
If a film has not been submitted for a rating or is an uncut version of a film that was submitted, the labels Not Rated (NR) or Unrated (UR) are often used.
Can a 17 year old take a 16 year old to an R movie? ›
The R-rating doesn't ban children under 17 from a movie, it restricts them to watching it with a parent or guardian (and includes a recommendation that parents and guardians learn more before allowing their child to see the movie).
Does AARP give movie discounts? ›
Yes! AARP members get 5% off all movie ticket purchases, plus exclusive monthly offers from Hollywood.com. These offers are stackable with other exclusive monthly deals.
Can you wear a backpack into a movie theater? ›
No large bags, backpacks, duffel bags, suitcases and briefcases will be allowed in the theater. Plan to leave them at home or in your vehicle. We also reserve the right to request to look inside bags before allowing them into the theater.
Can I bring a backpack to the movie theater? ›
Security issues have become a daily part of our lives in America. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection.
Are you allowed backpacks in the cinema? ›
Q) AM I ALLOWED TO BRING A BAG TO THE CINEMA? We reserve the right to respectfully inspect all items, including but not limited to bags, rucksacks and holdalls, that our guests may decide to bring with them.
Can I bring my backpack into a Theatre? ›
Cineplex reserves the right to inspect guests' parcels, backpacks and bags. Violation of this Code of Conduct may result in removal from, or refusal of admission to, Cineplex premises, without a refund or other compensation. Cineplex may also pursue any remedies available to it upon violation of this Code of Conduct.
