Beachbody (2024)

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On December 1, 2023, the Preferred Customer discount was reduced. For additional information on this change, reference FAQ 7337.

Preferred Customers will uniquely benefit and impact a Partner’s business. Below, we’ll walk Partners through the Preferred Customer membership and the effect these changes will have on their business.

The Basics ▼

The Preferred Customer Club is a membership that allows customers to remain part of the BODi community and access the same benefits without the commitment of becoming a Partner.

Preferred Customer Benefits Include:
•	Up to a 20% discount on products purchased through TeamBeachbody.com.
•	An opportunity to purchase VIP Early Access to programs before the general public.
•	Reserved genealogy placement in a Partner’s downline should you want to become a Partner at some point in the future.

Membership Fee:
Customers will be able to join the Preferred Customer Club by paying a monthly membership fee of $15.95 USD ($17.95 CAD / £15.95 GBP / €17.95 FR).

To read an overview and learn more about the benefits of becoming a Preferred Customer click here.

Key Differences Between Membership Types ▼

Access & Benefits	Customer	Preferred	Partner
Access to support from a personal Partner	•	•	•
Access the BODi Community to connect with like-minded members	•	•	•
Placed in the Genealogy		•	•
Up to 20% Discount		•	•
Exclusive Buying Window for product launches		•	•
Monthly Business Service Fee			•
Monthly Membership Fee		•
Sell Products & enroll Partners			•
Can receives bonuses or commissions			•
Participate in recognition & rewards programs			•
Tax ID required			•
10-day period to change Sponsor/Placement*		•	•
3-month waiting period to change sponsor		•	•
Access to Partner tools (CO, SHAC, etc.)			•
*10 calendar days from the join date listed in The Office (date of entering the genealogy as a Preferred Customer or Partner)

Volume & Commission	Customer	Preferred	Partner
Orders pay retail commissions to their sponsor	•
Orders pay subscription commissions to their sponsor	•	•	•
Orders generate PV towards THEIR OWN active status		•	•
Orders generate PV towards THEIR SPONSOR’S active status	•
Orders generate Earning Volume (EV)	•	•
Orders generate Team Volume (TV)	•	•	•

Rewards & Recognition	Customer	Preferred	Partner
Receives leads from lead wheel program			•
Orders generate SC points if purchased within 31 days of enrollment* (all SC rules are the same for Partner & PC)		•	•
Generates Road-to-Elite Leadership Points		•	•
Orders count towards Customer PV within the Elite program	•	•

For information on how Preferred Customer impacts current commission policies, see below:

What is Earning Volume?

Difference between PV, EV, and TV

Team Cycle Bonus

Partner Earnings: Start Here

Fast Start Bonus: Start Here

Enrollment ▼

How to Enroll Preferred Customers
Starting with the Preferred Customer launch, Partners will be able to enroll prospects and existing Customers with a Preferred Customer Membership. Check out FAQ 3908 to learn more. Additionally, Partners can choose to reclassify as a Preferred Customer. For all enrollment options and details, please see FAQ 2388.
Your Preferred Customer Membership Fee Is On Us When You Buy a Total-Solution Pack!
•	We’ll waive your first month’s Preferred Customer membership fee with the purchase of any pack.
•	Bundle fitness, nutrition, and support with a Total-Solution Pack so you have everything you need to reach your goals and stay on-track.
For information on how Preferred Customer impacts current enrollment policies, see below:
How Can a Partner Enroll for Free?
Partner Cancellation & Reclassification

Minimum Activity Requirements & Annual Review ▼

BODi will perform a review to identify those Partners who would be more appropriately classified as Preferred Customers.

To remain a Partner, one of the below activities is required every 12 months (from the date of your enrollment):
•	One enrollment (Partner or Preferred Customer)
•	One sale (to Customer or Preferred Customer) that generates personal volume

If the activity requirement is not met, the Partner account will be reclassified to Preferred Customer. For more information, please see FAQ 4066

Partner Tools & Resources ▼

To help Partners manage the addition of Preferred Customers and the Partner activity requirement, we have made updates to The Office and Share-a-Cart.

See below for a list of all The Office reporting updates:

Report	What will be Updated
Orders Report	Personal orders, Personally Sponsored (PS) Partners, PS Preferred Customers (PC), and Customer orders will now all be in one report, organized by ‘tabs’ for each group. If a person changes their account from Partner to PC or PC to Partner, their orders will follow them from tab-to-tab. However, any orders placed as a retail customer will stay in the My Customers tab if they upgrade to PC or Partner.
My Team	The "Personally Sponsored Partners" report is going to be renamed to "My Team".
Sponsorship Drilldown	Sponsorship Drilldown Updated with PC information, Partner activity requirement info, easier view of detailed information, and the ability to modify columns! (note: at launch, the modifications to the columns will reset to default whenever you leave the report.)
Full Genealogy	Updated to show PCs, but only the first name and last initial of a PC is shown to the upline beyond the sponsor. Still at 3 levels deep only.
Subscription Report	Added tab for PC (so it shows personal subscription orders plus those for PS Partners, PCs, and customers)
CRM	Updated to include PC information
Partner / PC Details (across multiple reports)	Updated to show more information

Share-a-Cart has also been updated and allows a Partner to enroll a customer (new or existing) as a Preferred Customer.

Training Resources ▼

All of the training links below are also available under the Training Tab in The Office:
-	Preferred Customer Basics
-	Compensation Program
-	Reports & Earning Volume
-	Compliance
-	Implementation Plan