How do I transfer tickets? (2024)

Ticket Transfer makes it possible to send tickets to friends and family. You can use Ticket Transfer to send some or all of your tickets from your Ticketmaster account to others securely, allowing everyone to enter the event with their own ticket.

Please see our Purchase Policy for more information on transfer tickets.

Transferring your tickets

• 1. Open the Ticketmaster app and sign into your account.
  2. Find your order in My Events.
  3. Tap Transfer. If the Transfer button is grayed out, your tickets aren’t eligible for transfer.
  4. Select the tickets you'd like to transfer and tap Transfer To.
  5. Enter your recipient's information, including their mobile number or email address — you could even add a note too. If a mobile number is entered, a link to claim the ticket will pop up with a pre-written text message, just press send and it will go to your recipient. If an email address is entered, a link to claim the ticket will go to your recipient in an email.
  6. Tap Transfer Ticket.

• 1. Sign into your My Account.
  2. Find your order in the My Tickets section.
  3. Click Transfer Tickets. If the Transfer button is grayed out, your tickets aren’t eligible for transfer. For account security, you may need to confirm your account by entering the four-digit code emailed or texted to you.
  4. Select the tickets you'd like to transfer and click Continue.
  5. Enter your recipient's information, including their email address — you could even add a note too.
  6. Click Send.

For visual step-by-step instructions, watch the video below:

Your transferred tickets will show in your account as sent. Once the recipient has accepted them, you’ll receive an email confirming the ticket has been accepted. After a successful Ticket Transfer, the ticket in your account is no longer valid for event entry.

Visit the FAQ How do I accept transferred tickets? for more information on accepting transferred tickets.

Transfer Season Tickets with Account Manager

1. Sign into your team or venue's Account Manager account (https://am.ticketmaster.com/[team name]/).
2. Go to your events, select the event you’re transferring tickets for, then click Transfer. If the Transfer button is grayed out, your tickets aren’t eligible for transfer.
3. Select the tickets you'd like to transfer.
4. Enter your recipient's information. On desktop or laptop, include their email address. If you're using the app, include their mobile number or email address — you could even add a little note too.
5. Tap Transfer.

Your transferred tickets will show in your account as sent. Once the recipient has accepted them, you’ll receive an email confirming the ticket has been accepted. After a successful Ticket Transfer, the ticket in your account is no longer valid for event entry.

Visit the FAQ How do I accept transferred tickets? for more information on accepting transferred tickets.

How does ticket transfer work? Is it safe?

When you transfer tickets to another fan and they accept them, the recipient is issued a new barcode that only they can use. The tickets in the sender’s account will no longer be valid for entry.

What's the benefit of using Ticket Transfer?

You can use Ticket Transfer to send some or all of your tickets from your Ticketmaster account to others securely. It allows everyone going to the event to have their own ticket. And it's easy, safe, and completely free to do.

Do I have to transfer all of my tickets?

No, you can transfer all or some of your tickets.

How do I know if the tickets have been accepted?

Once you send a ticket, you’ll see either:

• Waiting to accept or Sent, which means your friends have not accepted the transferred tickets yet — remind them to check their email or text messages for the transfer invite.
• Accepted by or Claimed, which means the transfer has been successful.

Visit the FAQ How do I accept transferred tickets? for more information on accepting transferred tickets.

Ticket transfer requirements

Can I transfer tickets for any event?

For most events, you can use Ticket Transfer. But some events have rules and restrictions applied to them. If Ticket Transfer isn’t eligible, the Transfer button will be grayed out.

Why is transfer not available on my event?

Ticket Transfer is available for most events, but not all.

This could be because:

• The venue doesn't offer Ticket Transfer yet (we're working on that).
• The artist or venue turned Ticket Transfer off for that event/section.
• The event was canceled (ticket buyers are automatically refunded).
• The event has already happened.
• The tickets were bought over the phone.

Will the person I transfer tickets to need a Ticketmaster account?

Yes, but if they don’t have one, it only takes seconds to create a Ticketmaster account.

If they have an account already, use the email address associated with their Ticketmaster account for the Ticket Transfer — it’s easier for them to accept tickets that way.

Visit the FAQ Create a Ticketmaster Account for more information.

Can I transfer parking that I purchased for my event?

To check if your parking is eligible for transfer, go to your order in your online account. If the transfer button is grayed out, transfers aren’t available.

Ticket insurance and merchandise aren’t eligible for transfer.

Can I transfer tickets that were transferred to me?

Yes, once you accept the tickets, they're all yours. If you can’t use them, simply transfer them to someone else.

Can I transfer my tickets before they are delivered to me?

Yes, if your event is eligible for Ticket Transfer, you’re good to go — even if your tickets haven’t been delivered to you yet.