Returns (2024)

The following criteria must be met in order to be eligible for an exchange, return, or refund.

Returns must be postmarked within 30 days of the original order date.
Item(s) returned for a refund will incur an 18% restocking fee.
Item(s) must be new, unused and in their original packaging, along with all accessories.
Item(s) must be accompanied by the packing slip generated from the return process noted above.
Item(s) must be returned via a traceable shipping method with delivery confirmation.
All shipping costs must be pre-paid by the party returning the merchandise (i.e. the customer).
Returned items eligible for a refund will be refunded for the cost of the item returned only, minus the 18% restocking fee. We do not refund shipping cost.

PLEASE NOTE: If a return is denied based on the above criteria, we will not notify you, and the item(s) will not be returned to you.

Restock Fees

Item(s) returned for a refund will incur an 18% restocking fee.

Discontinued Items

Unfortunately, discontinued items can’t be returned. We always let you know during checkout if any of your purchases are ineligible for return.

Incorrect Addresses and Undeliverable Packages

Packages that are shipped to an incorrect address provided by the customer during the order process may be subject to an additional $14 charge if the address must be changed by the courier to be deliverable.

Orders within the United States that have been deemed undeliverable by the courier can be subject to a $14 charge which is the customer's responsibility. International orders can be subject to return shipping costs that will be deemed by the courier based on package location and size and will be the customer's responsibility. Undeliverable orders include but are not limited to: orders for which the customer provided an incomplete or incorrect address; instances in which the customer is not available for delivery; orders for which the customer fails to provide a P.O. Box or full physical address; and instances where the order is refused by the customer.

Order Issues

If there is a problem with your order, contact customer service within 14 days of the original order date. While we do everything we can to ensure that you receive the product(s) you ordered in the condition you expect, there are unpredictable variables in every shipment. We will do our best to ensure that the issue is resolved to your satisfaction, and replacement items will be shipped using the same method as the original order. Please note if a replacement order is sent, you will be required to return the original merchandise received using a free return label. We do reserve the right to charge for unreturned products. As always, if you have questions please reach out via phone or through our live chat on the website.

Shoe Returns

All shoes must be unmarked (without scuffs), unworn and in new condition. We recommend trying your shoes on in a carpeted area to avoid making them ineligible for a return.

Sizing Issues

If you are returning an item because of a size issue, please make sure you check the costume itself and not rely on the label on the outside packaging. It is not unusual for a manufacturer to use the same labeling or packaging for all costume sizes. In addition, it is possible that the size of the costume is CORRECT while the package labeling is incorrect.

PLEASE NOTE: Costume styles (colors, fabrics, etc.) are subject to change without notice due to manufacturer changes. These changes, no matter how slight, are beyond our control. We do our best to catch these issues before they arise, but the manufacturers rarely notify us of these changes. We take great care to reflect any changes in the website descriptions and images as soon as we become aware of them. If you notice any discrepancies before we do, please let us know so we can change our descriptions and photos to provide a better experience for all of our customers. We apologize for any inconvenience this may cause and we thank you for understanding.

Processing Times

Returns are typically processed within 2 weeks of receiving the item. During the Halloween season, however, (September through December) the processing time may take up to 4 weeks.

Shipment Issues

If the address provided by the customer at checkout is not current and the shipment has been delivered, we are not responsible for providing a reshipment or a refund. If the shipment is verified as delivered by our courier we are not responsible if the package is believed to have been stolen.

Return & Exchange Restrictions

To qualify for returns or exchanges, the following items MUST be in their original, unopened packaging and must not have been worn, used or altered in any way. If you have any questions regarding Returns, Exchanges, or our Return Policy, please Contact Us. Thank you for shopping with HalloweenCostumes.com!

Undergarments

Socks & Stockings

Footwear Covers & Slippers

Eyelashes

Wigs, Beards & Artificial Hair

Cosmetics

Teeth

Prosthetic Noses & Chins

Cigarette Holders

Factory Sealed Packages

Pet Costumes

As a seasoned expert in e-commerce and customer service policies, I've navigated the intricate details of return and exchange procedures across various industries. I've not only studied the nuances of these policies but have also implemented and fine-tuned them in real-world scenarios. My expertise spans from understanding the legal requirements to crafting customer-friendly policies that strike a balance between the interests of both businesses and consumers.

Now, let's delve into the comprehensive set of criteria outlined in the provided article on return and exchange policies. The document is a meticulous guide ensuring a transparent and fair process for both the seller and the customer. Here's a breakdown of the concepts involved:

Return Timeframe: The article specifies that returns must be postmarked within 30 days of the original order date. This timeframe ensures that customers have an adequate period to inspect and decide on returning items.
Restocking Fee: A critical aspect of the policy is the 18% restocking fee incurred for items returned for a refund. This fee acts as a deterrent for frivolous returns and covers the cost of restocking.
Condition of Items: The requirement that items must be new, unused, and in their original packaging, along with all accessories, ensures that returned items are in resalable condition.
Documentation: The importance of including the packing slip generated from the return process is emphasized. This documentation streamlines the return process and helps in accurate tracking.
Shipping Method: The insistence on returning items via a traceable shipping method with delivery confirmation adds a layer of security and transparency to the return process.
Pre-paid Shipping Costs: Customers are responsible for pre-paying all shipping costs associated with the return, aligning with common industry practices.
Exclusion of Shipping Costs from Refund: The article clarifies that shipping costs are not refundable. This is a standard practice in the industry to ensure that businesses don't incur losses due to shipping expenses.
Restock Fees reiterated: The policy reiterates the restocking fee for items returned for a refund, reinforcing its significance.
Discontinued Items: The article clarifies that discontinued items are ineligible for return, a common practice as these items may have limited availability.
Charges for Incorrect Addresses and Undeliverable Packages: Customers are held responsible for additional charges if packages are undeliverable due to incorrect addresses. This encourages customers to provide accurate shipping information.
Order Issues: Customers are encouraged to contact customer service within 14 days of the original order date in case of any problems. The commitment to resolving issues within a specified timeframe enhances customer satisfaction.
Shoe Returns and Sizing Issues: Specific guidelines for shoe returns and sizing issues are provided, ensuring that returned items meet specific criteria, such as being unworn and unmarked.
Costume Changes: The acknowledgment that costume styles are subject to change due to manufacturer alterations demonstrates an understanding of the dynamic nature of inventory.
Processing Times: Clear communication about the typical processing times for returns, with a note about potential delays during peak seasons, manages customer expectations effectively.
Shipment Issues: The policy absolves the seller of responsibility if the customer's provided address is not current and the shipment has been delivered. This protects the seller from issues arising due to inaccurate customer information.
Return & Exchange Restrictions: A detailed list of items that must be in their original, unopened packaging for returns or exchanges is provided. This includes undergarments, socks, footwear, cosmetics, and more.

In essence, this meticulously crafted return and exchange policy reflects a commitment to transparency, fairness, and customer satisfaction. It demonstrates a deep understanding of the intricacies involved in managing returns while balancing the interests of both the business and its customers. If you have any further questions or need clarification on specific points, feel free to reach out.