Your personal and confidential financial information and transactions are highly safeguarded by Industrial Bank.
Industrial Bank partners with cutting-edge technology firms to ensure the most secure digital environment for our valued customers. We offer you safe and reliable Internet Banking. Through our use of the following security measures, you can be completely confident.
Secure Communications
Our system ensures that data-exchanged between your PC and our computer system is encrypted with 128-bit encryption – the industry standard. Encryption is accomplished through Secure Sockets Layers (SSL), which utilizes mathematical formulas to "encrypt" or hide, information from prying eyes on the Internet. Additionally, if SSL detects that data was added or deleted after you sent it to the bank, the connection will be severed in order to guard against any tampering. Industrial Bank uses the most popular browsers because they have the SSL security feature built into them.
Secure Environment
Our computer system does not connect directly to the Internet. It is isolated from the network via a "firewall." A firewall is a combination of software and hardware products that designate parameters, and control and limit outside computers' access to the bank's internal networks and databases. You can feel secure knowing that our firewall protects your personal information from unauthorized access.
Secure Login
User Identification Codes and passwords are isolated from the Internet by being stored on Industrial Bank's computer. This way, the passwords and IDs cannot be easily accessed or downloaded by anyone on the Internet. Additionally, user passwords can vary from eight to twelve characters, which means the chance of randomly guessing a password is less than one in one billion! The system also checks for invalid logins and automatically disallows a user after three invalid login attempts. This prohibits a hacker from gaining access to our system, thus protecting your accounts.
Keep your Account and Personal Information Safe
Industrial Bank is committed to keeping your accounts safe and secure. As an online banking customer, you can rest easy knowing that we are doing all we can to keep your account information safe. Protecting your account is a team effort. The below information will give you the tools and resources you need to keep your online banking transactions secure.
Password Protection & PIN
Your password is secret and confidential; be sure to keep it that way. Never give your password to anyone, whether in person or over the phone. When creating your password Use a complex password with at least nine to seventeen characters; must be a combination of 1 uppercase letter, 1 lower case letter, 1 number and 1 special character.
The password should not include keywords, predictable terms, and number series (For example, Happy12345
Industrial Bank suggests changing your password every 90 days for security reasons.
Multi-Factor Authentication
Multi-factor authentication (MFA) is a security system Industrial Bank uses for online banking that ensures your account stays safe. It works by making sure there is more than one form of authentication to verify that only the authorized user is able to access account information.
Encryption
Your first line of defense in preventing online ID theft and fraud on your accounts is a strong password and PIN (Personal Identification Number). Be sure not to share them with anyone as most frauds involving hijacked accounts start with someone the victim knows.
Privacy Policies
The Industrial Bank privacy policies protecting your personal information are stringent. Your confidential information is treated with the utmost care, meeting or exceeding federal and state mandates. View Industrial BankPrivacy Notice.
Financial Education - Identity Protection
Never provide your personal information such as SSN, account numbers, PIN number to anyone over the phone or via email unless you have initiated the communication. Industrial Bank will never randomly call or email you requesting your personal information
Identifying the Most Common Online Threats
Phishing - Phishers send an email or pop-up message that claims to be from a business or organization that you may deal with. The message may ask you to “update,” “validate,” or “confirm” your account information. Some phishing emails threaten a dire consequence if you don’t respond. The messages direct you to a website that looks just like a legitimate organization’s site. But it isn’t. It’s a bogus site whose sole purpose is to trick you into divulging your personal information so the operators can steal your identity and run up bills or commit crimes in your name. Industrial Bank will never ask you to give personal information through email or from a random pop-up window while you are on the Internet.
Pharming- This cyber-crime intercepts Internet traffic and re-routes it to a fraudulent site. Once there, the victim is asked to enter personal information, just as with phishing.
Malware - This is software designed to infiltrate or damage a computer system without the owner’s knowledge. Examples of malware include computer viruses, worms, trojan horses, spyware, and adware.
Online Educational Resources
The sites below offer valuable information on steps you can take to protect your identity, report ID theft, or learn more about regulations.
- Federal Deposit Insurance Corporation: www.fdic.gov
- Board of Governors of the Federal Reserve System: www.federalreserve.gov
- Office of the Comptroller of the Currency: www.occ.treas.gov
- Federal Trade Commission: www.ftc.gov
Just a note, the customer services I received today was outstanding, knowledgeable, patient, professional and simply helpful. Mrs. Tekel is an asset.
Norman R. Hodges
Owner of 4c Mobile Services
From out first interaction 9 years ago until today, everyone and I do mean everyone, has always gone above and beyond to make our customer experience the best it could be.
Salvatore Speziale
Ciao Osteria Italian Restaurant
Thank you to Industrial Bank for helping the black church throughout your entire 80 years. Thank you for how you empower the community.
Rev. Dr. G. Browning
Pastor of Ebenezer AME Church
Industrial has made a big difference in the African American community. So many people depend on it. I’m so proud of them and all they do.
V. Ali
Co-owner of the popular DC eatery Ben’s Chili Bowl
They are very straightforward without the gimmicks and hidden fees. The Business/Non-profit account fees they do have are the lowest, especially in the DC Metro area. I love this bank and can't believe I had not tried them sooner.
Tariq
So neat to just learn that this bank still exists and to know that it has existed for 80 years. I know that it was right down the street from me when I was a child now I am 61! :-)
Gaye Bri Moore
With my new job, I will be depositing my coins into a Black Owned bank (@BankIndustrial). Goodbye, Bank of America.
D. Gambrell @DcsMediaDiva
As a millennial I'm proud to be a part of @BankIndustrial. -@savantmusa
Another awesome experience at @BankIndustrial. I discussed the need for an internship for students with them. Gotta look out for the youth.
M. Hughes
We are moving our resources to a Black bank @BankIndustrial in DC that is investing & helping our community. @revtonylee #ReachWithUs - ABFE @ABFE
Our commitment has only grown stronger though the years, and we stand poised to bring our unwavering commitment of delivering convenient, personalized, high-quality products to the communities we serve.
B. Doyle Mitchell, Jr.
President/CEO of Industrial Bank
Banking with Industrial has been easy. My banker at the Oxon Hill banking center helped me establish a Student Checking account, so now I can bank on the go.
C. Johnson
College Student
Industrial helped me make my small business more successful. I received an SBA-expedited loan and merchant services, and I get fantastic service.
M. Luiz
Small Business Owner
I never knew helping my customers could be so easy! Industrial offers mortgage products and friendly service to help first-time home buyers, with no down payment!
J. Smith
Realtor
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